Get in Touch With Us
Have a question about one of the online casinos we cover, spotted something that needs updating, or want to flag a concern about a bonus offer? This page explains the best way to reach us and what happens once your message arrives.
How to Reach Our Team
Email is the most reliable way to contact us. Write to [email protected] and a member of our team will read your message personally. We do not rely on automated replies to close out enquiries — every email gets a real response from someone who has actually read it.
If you can, tell us upfront what your message is about. A quick note such as "bonus terms question," "correction," or "partnership enquiry" helps us route your email to the right person and get back to you sooner. We aim to reply within two working days, though this can stretch slightly during busier periods.
What You Can Contact Us About
- Questions about our reviews — If anything in our coverage of a specific casino, its bonus terms, or its payment options is unclear, ask us directly and we will do our best to clarify.
- Corrections and updates — Online casino offers, wagering requirements, and licensing details change over time. If something you find on the site looks out of date, incorrect, or no longer matches what a casino is offering, please tell us so we can look into it.
- Feedback on how we compare casinos — We rank operators using published, verifiable information such as bonus terms, payment methods, and licensing status. If you think we've missed something relevant to how a casino should be assessed, let us know.
- Partnership or editorial enquiries — If you represent a licensed casino operator or a related business and want to discuss working with the site, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you, or someone you know, is struggling with gambling, mention this in your message. We will point you towards national support resources, and we would rather you reach out than stay silent about it.
What to Include in Your Message
A few details make it much easier for us to help:
- The name of the casino your enquiry relates to, if applicable
- A brief description of the issue or question
- A link or reference to the page you're asking about, if you have one
- Whether you're asking as a player, a researcher, or on behalf of a business
You don't need to include any account numbers, passwords, or financial details in your email to us. We are an independent review and comparison site — we don't hold player accounts, process deposits, or handle withdrawals. Any question about your own account, a pending withdrawal, or a deposit issue needs to go directly to the support team of the casino you're playing at, since only they have access to your account records.
Before You Contact a Casino Directly
If your enquiry is really about a specific gambling account rather than our content, it's usually faster to go straight to that casino's own customer support, typically reachable through live chat, email, or a support form on their site. Our editorial team can offer general guidance about how a casino's bonuses, licensing, or payment methods work, but we cannot access, adjust, or resolve individual player accounts on any casino's behalf.
Responsible Gambling Support
If gambling has stopped being enjoyable or is starting to affect your finances or wellbeing, please treat that as a signal to step back. Most licensed US casinos offer self-exclusion tools, deposit limits, and time-out periods directly within your account settings. National organizations such as the National Council on Problem Gambling also provide confidential support and can direct you to state-level resources. You're welcome to mention any of this in your message to us, and we will point you toward relevant help rather than treat it as an ordinary enquiry.
A Note on What This Site Does and Doesn't Do
We research and compare licensed online casinos available to US players, looking at factors such as bonus terms, payment methods, and payout practices. We are not a casino ourselves, we don't process real-money wagers, and we don't have the ability to intervene in a dispute between a player and an operator. Where a reader tells us about a problem with a specific casino, we take that feedback seriously as part of how we assess and rank operators going forward, even though we can't act as an intermediary on any individual case.
If you're researching options outside the standard US-licensed market, our page on trusted Non GamStop casinos UK covers a different regulatory landscape and may not be relevant to your situation as a US player — worth a look only if that applies to you.
Getting the Most Out of Your Message
Thank you for taking the time to read this far. Whether you're flagging an error, asking about how we assess the highest-payout casinos we list, or raising a responsible gambling concern, we read every message that comes in and will get back to you with a genuine answer, not a template reply.